Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Supervising and mentoring IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration.
Act as first point of contact within the Facilities office during working hours to ensure phone calls are taken and queries are dealt with in a time affective manner.
Provide other administrative and operational/coordination support to the Head of Facilities, to other staff within the Regeneration and Property team and in other departments as and when requested.
To maintain internal systems and work flow and advise Building Management Team on Administrative best practice
To manage and coordinate all documentation, training and policies
To administrate and ensure all personnel files are up to date
Administration for the security plan and related security.
Form part of the premises help desk team logging reactive calls
Maintain and update the University premises and intranet pages.
Ensure that filing systems are up to date
To support other members of the premises Team with admin related duties
Fulfill duties as assigned by the director/university
Provide additional services to the University, external community, and the larger academic community as requested by University’s executives including, but not limited to, engagement in university-appointed committee or meetings, involvement in advising of students, community services and activities organized by the university, activities in professional societies and university- affiliated organizations.
Bachelor's degree or higher in Information Technology (IT), Computer Science or Related field.
2+ years experience working in IT service management or a similar role.
Have technical knowledge of server, database, network, and security.
Excellent management skills and ability to collaborate with team members.
Ability to search internally/externally for support information.
Good command of spoken and written English.
Excellent communication skill.
Service mind, and willing to learn with multi-task skills.
Leadership and the right making decision is a must.
Employee Benefits :
Flexible Work Schedule
Five-day work per week
Group-based health insurance plan
Paid Time Off (10 days - annual leave)
To apply for this opportunity, please submit your application here.
If you have any question, do not hesitate to contact us.