IT & Facility Administrator

Responsibilities

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·       Monitoring and maintaining network sand servers.

·       Upgrading, installing and configuring new hardware and software to meet company objectives.

·       Implementing security protocols and procedures to prevent potential threats.

·       Creating user accounts and performing access control.

·       Performing diagnostic tests and debugging procedures to optimize computer systems.

·       Documenting processes, as well as backing up and archiving data.

·       Developing data retrieval and recovery procedures.

·       Designing and implementing efficient end-user feedback and error reporting systems.

·       Supervising and mentoring IT department employees, as well as providing IT support.

·       Keeping up to date with advancements and best practices in IT administration.

·      Act as first point of contact within the Facilities office during working hours to ensure phone calls are taken and queries are dealt with in a time affective manner

·      Provide other administrative and operational/coordination support to the Head of Facilities, to other staff within the Regeneration and Property team and in other departments as and when requested

·      To maintain internal systems and work flow and advise Building Management Team on Administrative best practice

·      To manage and coordinate all documentation, training and policies

·      To administrate and ensure all personnel files are up to date

·      Administration for the security plan and related security.

·      Form part of the premises help desk team logging reactive calls

·      Maintain and update the University premises and intranet pages.

·      Ensure that filing systems are up to date

·      To support other members of the premises Team with admin related duties

·      Fulfill duties asassigned by the director/university

·       Provide additional services to the University, external community, and the larger academic community as requested by University’s executives including, but not limited to, engagement in university-appointed committee or meetings, involvement in advising of students, community services and activities organized by the university, activities in professional societies and university- affiliated organizations.

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Qualifications:

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• Bachelor's degree or higher in Information Technology (IT), Computer Science or Related field.
• 2+ years experience working in IT service management or a similar role.
• Have technical knowledge of server, database, network, and security.
• Excellent management skills and ability to collaborate with team members.
• Ability to search internally/externally for support information.
• Good command of spoken and written English.
• Excellent communication skill.
• Service mind, and willing to learn with multi-task skills.
• Leadership and the right making decision is a must.

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Employee Benefits :

• Flexible Work Schedule
• Five-day work per week
• Group-based health insurance plan
• Provident Fund
• Paid Time Off (10 days - annual leave)

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